Request deletion

Can’t get into the app, or would rather not? Tell us here and a person deals with it. No reason needed.

Leave this empty

Email address on your account

We only act on requests we can match to an account, and we reply to this address.

Your name optional

What would you like deleted?

My whole account and all its data. Everything listed on the deletion page goes, and you won’t be able to sign back in. Some of my data — keep my account. Tell us what below, for example one session, a connected service’s data, or your marketing details.

Anything we should know optional

If you’re keeping your account, say which data you want gone.

I understand deletion is permanent and can’t be undone. If I want a copy of my data, I’ll ask for it first or use Settings → Privacy → Export my data. Send request

01What happens next

1. We email the address above to confirm the request is really yours. Nothing is deleted until you reply — so nobody can delete your account but you.
2. We delete what you asked for within 30 days of confirming, and email you when it’s done.
3. Backups roll over within 90 days. The deletion page lists exactly what goes and the little we have to keep.

02Prefer email?

Write to holly@weareactiveai.com from the address on your account. Same people, same timescale.

What you send here is held only to carry out the request, as described in the Privacy Notice.